Help and support

Activation emails are usually pretty fast, but can sometimes take up to 15 minutes to arrive. Please also check your spam / junk mail folder - and if the email has ended up there, make sure to mark it "Not Spam" to help future messages get through.

The email will come from eif+notifications@em.teamdetails.com - it may help to add this address to your contacts / trusted senders.

If you've recently requested an email, please wait at least 20 minutes before trying again.

Have you received an email asking you to accept your contract, but you can't see it in your account? Usually when this happens it means you've logged in / registered with a different email address to the one we have on your personnel record.

Please double-check the address we emailed you at and make sure you're logging in with exactly that address. If you still can't see anything, let us know on the form below.

You can be confident that any information we hold about you on our teamdetails HR database is held securely and privately in compliance with data protection legislation and industry best practice.

For more information on how we process, store and secure your data please see our privacy statement.

Please give as much detail as possible, but don't include any personal information.