The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Team Leader to join the team.
The role of the Ticketing Team Leader is to support the Ticketing Assistants to deliver an efficient, high-quality box office service to all Edinburgh international Festival customers booking across all sales channels – phone, online and in-person. They should display excellent leadership and communication skills and ensure the highest standard of customer service is maintained throughout the ticketing team. Ticketing Team leaders may also be required to assist with selling tickets during busy sales periods.
Job Description and Deliverables
• Duty management of box office
• Preparing and delivering training and briefs to Ticketing Assistants
• Maintaining excellent customer service
• Inbox management
• Assisting with event configuration
• Additional administrative duties to support the ticketing team